UPDATE: Aussie customers can now request a FREE EXCHANGE. See here for more info.
You're welcome to a refund if your full-priced returned item/s:
- are in brand new and unworn condition
- have all original tags attached
- are returned to our Australian warehouse within 30 days of receipt
* Items marked as SALE can be returned for a change of mind store credit or exchange only (for orders placed after 17th August 2021)
To initiate a return:
- please ensure your items meet the criteria stated above
- complete our online returns form to receive your Return Authorisation Number (RA #)
- post your item/s back, clearly printing our return address and your RA # on the front of your parcel (feel free to re-use our postage satchel).
* Rolla's Jeans does not cover return postage for store credit, refund requests or international returns.
What happens next?
- Once your return has been delivered, our warehouse team will inspect and approve your return item/s, as per the above criteria, within 2 business days
- Your refund will be processed within 5 business days and you will be notified via email once this has been completed
NB: We are unable to refund you until your item/s have been physically received, so would recommend choosing a tracked postal service for your peace of mind.
If your item is faulty, damaged, or incorrect: Please see here before initiating your return.